You can select an online Pujka Gift Card, for an amount of 50 to 400 €, once the order has been validated, a confirmation email with a single code will be sent to you by email. This code is valid only online, for a year, and can be used in one or more times.

The gift card is neither refundable nor exchangeable.

If you want to use your gift card to adjust your order, just enter the code in the "reduction/have" insert from your basket.

To consult the balance of your gift card, go to your space my account/e-card gift. Enter the email address connected to your gift card and the number of your gift card. You will be able to discover the remaining balance.

If your payment could not succeed, do not hesitate to return your order with another means of payment.
If despite this, you cannot pay your order, do not hesitate to contact our customer service at contact@pujka.com. Our team will be delighted to be able to help you.

Your bank account will be debited after validation of your order.

Your order is considered validated from the moment it appears in your space my account/my orders and you have received the order confirmation email

If the amount of your order is greater than that of your gift card, you can enter the code of your gift card in the dedicated insert, and the difference will be automatically calculated at the time of payment. You can then choose your payment method to adjust the difference.

To return your order, simply send us back the package by inserting the shipping slip which is in the original packaging, within 14 days after receipt of your purchase.

You can then organize a shipment with the carrier of your choice at our address: Berry Services, C / O Pujka, 11 Za Le Fay, Neuvy Saint Sépulchre
36230 France

We will then reimburse the order as soon as we have processed your return. The refund will be credited to your account within 10 days. Also, do not hesitate to tell us the reason for your return, so that we can Improve our offer in the future. If you have other questions or concerns about returns, do not hesitate to contact us at contact@pujka.com

If you have returned a package for an exchange or a refund and it has been returned to you, it may be an inconsistency as to the weight of the package.
Please check that the weight of the package is good by weighing it as well as the origin of the clothes and the composition. You can find this information on the Pujka site.

If you want to make a return for a major echhange, you must follow the same procedure as for conventional returns.
Once we have received your returned products, we will process your exchange request as soon as possible.

If all the conditions mentioned in the return section are met, we will exchange the selected products to you and you will receive the tracking number of your exchange by email once the item has been sent. Fortunately, the return costs are not refundable.

Once we have received your returned products, we will process your return request as soon as possible.

If all the conditions mentioned in the return section are met, we will reimburse you all of your purchase according to the payment method chosen, within 14 days of receipt of your return.
Unfortunately, return costs are not refundable.

If despite all our quality controls the part you have just received presents a defect, know that our after-sales service is available to exchange the part.

So you can directly contact our customer service within 14 days after delivery: contact@pujka.com to submit your return and exchange request.

In your request, do not forget to specify your order number, the product (s) you want to return, your name, your phone number, your email address and delivery address and a photo of the detail defective.

It is quite possible to return an order paid in e-card gift. It will be automatically reimbursed with a credit available on your Pujka account.

If the amount to be reimbursed is greater than the amount of your gift card, we will reimburse you the difference via a transfer directly to your bank account. Before making your return, do not forget to declare it by following the usual return procedure.

If you had chosen a delivery point and it is not available, overloaded or closed the carrier will have to deliver your package in another relay point.

Unfortunately, we are unable to modify the place of reception of your package once the delivery man has deposited him.
If you cannot recover it, the package will be automatically returned to us. We will reimburse you within 7 working days after receipt of your package by our logistics workshop.

If your package seems lost or stolen, we invite you to contact our customer service by email at contact@pujka.com
Our team will contact the carrier to launch the necessary procedures.

Remember to specify the number of the order concerned for rapid and effective processing of your request!

If you want to shop, in our physical point of sale, you will find the Pujka corner in the Printemps Haussman, at the following address: 64 bd Haussmann, 75009 Paris