☀️ SUMMER SALES : Free shipping for orders over 200€ ! ☀️
  • Order follow -up & delivery?
  • Follow the delivery of my order?

    To follow the delivery status of your order, go to your space my account/my orders (put the link to go directly in). Click on the order number concerned then on "follow my order".
    You can also find the number of your order in the confirmation email which has been sent to you when it has been processed.
    You can then follow the progress of your order via the chosen carrier platform.

  • DELIVERY FEES
  • DELIVERY FEES

    All our PUJKA products are sent to you from France via a secure and follow -up delivery method.
    You benefit from free standard delivery from € 200 purchase.
    Also, depending on the country in which you want to have your package delivered, the delivery costs may vary. We invite you to consult them in the dedicated section.

  • FREE DELIVERY
  • FREE DELIVERY

    Standard delivery is offered to you for any shipment from € 200 purchase. The gratuitousness of this will be applied during payment and shipping does not include rights.

  • DELIVERY DELAY
  • DELIVERY DELAY

    The delivery times indicated are only an estimate and do not include the processing time of 1 to 2 working days before shipping the order.
    Due to health conditions, possible delays of approximately 5 working days may occur in the reception of your order. We appreciate your patience and do our best to send you your order as soon as possible while respecting government directives.
    Due to current events, delivery services to Ukraine, Belarus and Russia are suspended. Delivery information in destinations of these areas will be updated accordingly.

  • Customs taxes and fees
  • Customs taxes and fees

    Customs fees, tariffs or customs duties are not included in the price. Orders shipped to non -members of the European Union may be charged with customs fees on arrival.
    Unfortunately, we are unable to predict these costs, which will be your responsibility. However, you can consult the local customs office to determine the amount of rights and taxes that will be billed on your package.
    Due to Brexit, all British orders with a total value of £ 135 (around € 150, depending on the exchange rate) and more will be billed for additional customs and customs costs.
    Please also note that we cannot respond to any request for a declaration of your package for a value other than the total value paid at the cash register.

  • My package was returned to the sender
  • My package was returned to the sender

    If your order has been returned to our logistics center without action from you, you will receive an email to be notified.
    (Set up a system to receive an email to be notified if or order is return to the logistics center.)
    Do not hesitate to contact us within 3 days after receipt of the email by confirming your delivery contact details (name, first name, address, telephone number, email and order number), at the following address: contact@pujka.com We will then send you a confirmation of taking into account your request and you will receive a new shipping number within a few days.

  • My package was not delivered in the chosen relay point
  • My package was not delivered in the chosen relay point

    If you had chosen a delivery point and it is not available, overloaded or closed the carrier will have to deliver your package in another relay point. Unfortunately, we are unable to modify the place of reception of your package once the delivery man has deposited him.
    If you cannot recover it, the package will be automatically returned to us. We will reimburse you within 7 working days after receipt of your package by our logistics workshop. (Set Up A System Allowing Reimbursment and Return Within 7 Days)

  • My package seems lost or stolen
  • My package seems lost or stolen

    If your package seems lost or stolen, we invite you to contact our customer service by email at contact@pujka.com
    Our team will contact the carrier to launch the necessary procedures.
    Remember to specify the number of the order concerned for rapid and effective processing of your request!

  • Make a return for refund?
  • Make a return for refund?

    To return your product (s), please follow the following steps:
    Before returning your product (s), please send us an e-mail to contact@pujka.com in the fourteen days after delivery to inform us of the products you want to return. In this email, please include the following information: order number, product (s) to return, name, telephone number, email address and delivery address.
    Our team will answer you with a return number and a good place inside your package. Without this good the logistics team will not be able to accept your return package.
    Organize a return shipment using the carrier of your choice. We are not responsible for lost returns during transport, which is why we recommend that you use an insured delivery method with follow -up information.

    Please send your return package to:
    Berry Services, C / O Pujka, 11 Za Le Fay, 36230 France
    If you have any other questions or concerns about returns, do not hesitate to contact us at contact@pujka.com

  • I returned my article and it was sent back to me
  • I returned my article and it was sent back to me

    If you have returned a package for an exchange or a refund and it has been returned to you, it may be an inconsistency as to the weight of the package.
    Please check that the weight of the package is good by weighing it as well as the origin of the clothes and the composition. You can find this information on the Pujka site.

  • Return for Exchange
  • Return for Exchange

    Once we have received your returned products, we will process your exchange request as soon as possible.
    If all the conditions mentioned in the return section are met, we will exchange the selected products to you and you will receive the tracking number of your exchange by email once the item has been sent. Unfortunately, return costs are not refundable

  • Deadlines and reimbursement policy
  • Deadlines and reimbursement policy

    Once we have received your returned products, we will process your return request as soon as possible.
    If all the conditions mentioned in the return section are met, we will reimburse you all of your purchase according to the payment method chosen, within 14 days of receipt of your return.
    Unfortunately, return costs are not refundable.

  • Return a piece that presents a default
  • Return a piece that presents a default

    If despite all our quality controls the part you have just received has a defect, know that our after-sales service is available to exchange the part.
    So you can directly contact our customer service within 14 days after delivery: contact@pujka.com to submit your return and exchange request.
    In your request, do not forget to specify your order number, the product (s) you want to return, your name, your phone number, your email address and delivery address and a photo of the detail defective.

  • Return a regulated order with a gift card
  • Return a regulated order with a gift card

    It is quite possible to return an order paid in e-card gift. It will be automatically reimbursed with a credit available on your Pujka account.
    If the amount to be reimbursed is greater than the amount of your gift card, we will reimburse you the difference via a transfer directly to your bank account.
    Before making your return, do not forget to declare it by following the usual return procedure.

  • Size advice
  • Size advice

    Do not hesitate to consult our sizes guide. (Insert the size Link please) You can also find tip advice on each product page to help you in your choice. If you want a personalized style or size advice, do not hesitate to contact our team which will be delighted to accompany you: contact@pujka.com.

  • SERVICES
  • SERVICES

    The services include, the payment process, customer service, site accommodation and delivery services.

  • Validation of my order
  • Validation of my order

    When your order is validated, we send you a confirmation email including the number of your order as well as the summary of your basket.
    You can also find the details of your order in your space my account/my orders.
    Do not hesitate to contact us if you encounter any problem with the validation of your order at the following address: contact@pujka.com

  • Cancellation of an order
  • Cancellation of an order

    If you wish to cancel a validated order, we invite you to return your parts to us within 14 days when you have received them by declaring your return from your space my account/my orders.
    We will reimburse you within 15 days once your return package has been taken care of. Do not hesitate to refer to our return policy in order to know the terms. (Put the link of Return Policy)

  • Technical problem on the site
  • Technical problem on the site

    The site may have a technical problem when it is overloaded, we advise you to use Google Chrome for more optimal use.
    If the problem is not solved, do not hesitate to contact our customer service: contact@pujka.com.

  • GIFT CARD
  • GIFT CARD

    You can select an online Pujka Gift Card, for an amount of 50 to 400 €, once the order has been validated, a confirmation email with a single code will be sent to you by email. This code is valid only online, for a year, and can be used in one or more times.
    The gift card is neither refundable nor exchangeable.

  • Pay with my gift card
  • Pay with my gift card

    If you want to use your gift card to adjust your order, just enter the code in the "reduction/have" insert from your basket.

  • Consult the balance of my gift card
  • Consult the balance of my gift card

    LPOUR Consult the balance of your gift card, go to your space my account/e-card gift. Enter the email address connected to your gift card and the number of your gift card. You will be able to discover the remaining balance.(make it possible for the customer to check the balance of her gift card on specific tab in the "my account" space) space)

  • Difficulty of payment
  • Difficulty of payment

    If your payment could not succeed, do not hesitate to return your order with another means of payment.
    If despite this, you cannot pay your order, do not hesitate to contact our customer service at contact@pujka.com. Our team will be delighted to be able to help you.

  • Bank account
  • Bank account

    Your bank account will be debited after validation of your order.
    Your order is considered validated from the moment it appears in your space my account/my orders and you have received the order confirmation email

  • The amount of my order is greater than the amount of my gift card
  • The amount of my order is greater than the amount of my gift card

    If the amount of your order is greater than that of your gift card, you can enter the code of your gift card in the dedicated insert, and the difference will be automatically calculated at the time of payment. You can then choose your payment method to adjust the difference.

  • If you want to shop, in our physical point of sale, you will find the Pujka corner in the Printemps Haussman, at the following address: 64 bd Haussmann, 75009 Paris
  • For any question do not hesitate to contact us by email: contact@pujka.com or by phone at +33 (0) 1.85.09.36.90 between 9 a.m. and 5 p.m., Monday to Friday, or by mail to the following address ::

    Pujka
    102 Rue Réaumur,
    75002 Paris
  • GIFT CARD
  • GIFT CARD

    You can select an online Pujka Gift Card, for an amount of 50 to 400 €, once the order has been validated, a confirmation email with a single code will be sent to you by email. This code is valid only online, for a year, and can be used in one or more times.
    The gift card is neither refundable nor exchangeable.

  • Pay with my gift card
  • Pay with my gift card

    If you want to use your gift card to adjust your order, just enter the code in the "reduction/have" insert from your basket.

  • Connect to my account
  • Connect to my account

    To connect to your PUJKA customer area, go to the "my account" tab at the top right, then enter your identifiers.

  • Manage my addresses
  • Manage my addresses

    If you can manage your billing and delivery addresses from your "my account" space/ "see addresses". You can then edit them or add them.

  • DELETE MY ACCOUNT
  • DELETE MY ACCOUNT

    You can delete your customer account directly in the dedicated tab in your "my account" space. (Create a System to Delete the customer account in the "my account" area.)

  • I can't connect to my account
  • I can't connect to my account

    If you have forgotten your connection identifiers, click on "Forgot password", you will then receive an email allowing you to reset your password.

  • Modify the email address associated with my account
  • Modify the email address associated with my account

    You can edit your email address (s) from the "My Account" space. (Create an Area to Add or Change or Edit the Customer E-mail Address in the "my information" area.)

  • Receive the Pujka newsletter
  • Receive the Pujka newsletter

    To receive the newsletter, register with your email address on our site so as not to miss new events and POJKA portraits! To thank you for your loyalty, we offer you -10% on your first order when registering. You will then receive a confirmation email and a code to apply your reduction to the basket.

  • Wishlist
  • Wishlist

    You can save your items by creating a wishlist. CREATE A WISHLIST IN WHICH THE PRODUCTS CAN BE SAVED

  • Create an Pujka account
  • Create an Pujka account

    To create your Pujka account, click on the "My Account" icon at the top right of the screen, then click on "Register here." when connecting. When you have created your account, you will receive a confirmation email on which you will find a link to confirm your registration and activate your customer account.

  • Unsure of the Pujka newsletter
  • Unsure of the Pujka newsletter

    You can unsubscribe from the PUJKA newsletter by accessing the dedicated space on your "my account" space. CREATE A System to Unsubscribe to the Newsletter in the "my account" area.

No result found.

Do you have any more questions?

For Example: Order, Return, E-Gift Card

Cart

All available stock is in the cart

Your cart is currently empty.